Trust is a big word. Trust is the feeling you get that someone or something will actually perform what you expect it to. Reliability produces trust. One speaker said the formula for Trust was:
T = ME/Time Where T = Trust and ME = Met Expectations
So, Trust equals Met Expectations over Time. Every time we meet someone’s expectations their trust in us goes up. Every time we fail to meet their expectations their trust in us goes down.
If reliability produces trust and reliability is actually meeting people’s expectations, it becomes very important to make sure that we: 1.) Do not promise what we cannot keep, and 2.) Do everything we can to fulfill what we promise.
As long as we allow other circumstances, other people, other situations to get in the way of us keeping our word, we will lose trust and be considered “un-reliable”. Showing up late for work and blaming the alarm clock, daylight savings time, the power company or any other possible circumstance just kills our reliability.
“Half of life is just showing up on time” is another saying I like. As a young man, you need to realize that showing up when you promise is half your battle. You can stand out from the crowd just by being on time.
I once managed 12 crews that had to get out on the road in the morning. It was almost impossible to get everyone out because there were always stragglers, people coming in 5, 10, 15, 30 minutes late. (more…)
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