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Overzealous mail filters may sweep up the Christian Heritage Newsletter before you can read it, unless it recognizes a known sender.

A known sender, typically defined as being in the recipient’s address book, is increasingly more important. AOL and Yahoo! can filter messages by known senders; some systems block delivery of e-mail from unknown senders; and most image-blocking systems typically only block images from unknown senders.

If you have a spam filter on your email, you may also need to whitelist our email address. “Whitelisting” is the opposite of “blacklisting,” which means blocking.

You should whitelist every new subscription right at the start before there’s a problem. Your ISP or support provider should be able to help you with this.

We applaud your ISP’s intention to protect you from spam, but everyone agrees that the current systems are far from perfect. They all too often block e-mail you’ve requested, but which fits somebody’s idea of what spam looks like.

Take control over your e-mail. If you don’t, your ISP’s software will.